At BizOrbit, we want you to love what you wear. If something isn't right, we're here to help.
Returns
You have 7 days from the date of delivery to request a return. To be eligible, your item must be:
- Unused, unworn, and unwashed
- In the original packaging with all tags attached
- Accompanied by proof of purchase (order number or receipt)
Items marked as Final Sale, along with intimate wear, are not eligible for return.
How to Start a Return
- Contact us at [your support email] or through our Contact page with your order number and reason for return.
- We'll confirm your return and share the return address and instructions.
- Pack the item securely and ship it back to us.
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 7–10 business days. Please note that your bank or card provider may take additional time to reflect the refund.
Exchanges
Need a different size or color? Contact us within 7 days of delivery, and we'll help arrange an exchange, subject to stock availability.
Damaged or Incorrect Items
If you received a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos of the product and packaging. We'll cover the return shipping and send a replacement or full refund.
Non-Returnable Items
- Items purchased on discount/clearance marked as Final Sale
- Gift cards
- Products that show signs of use or damage caused after delivery
Contact Us
For any questions about your return or refund, reach out to us at [your support email] or visit our Contact page.